Meeting Information
Set the date, presenter and agenda for this week.
📅 General
📝 Agenda Items
Quote of the Week
Set a motivational quote and a brief message to open the meeting on the right note.
💬 Quote
📣 Brief Message from Management
Company Updates & Announcements
Share company news, policy reminders, and team announcements.
📢 Announcements
Client Updates
Add updates per client. Each client gets its own box on the slide with bullet points below the name.
🏢 Client Entries
Ticket Metrics
Enter this week's ticket numbers from your helpdesk dashboard.
📊 Ticket Counts
⏱️ Average Handling Time
👤 Average Time by Agent
🔴 Open / Stale Tickets
✅ Resolved Last Week
Team Voice
Capture what each agent did last week, any issues, suggestions, missing documentation, SOPs, or ticketing system problems.
🗣️ Agent Updates
Customer Happiness Rating & Team Feedback
Log client feedback, satisfaction ratings, and give shoutouts to team members.
😊 Customer Happiness
🌟 Team Shoutouts
Focus Areas for the Week
Define what the team should prioritize and improve this week.
🎯 Focus Items
User Management
Add, edit, or remove users. Admin access only.
⚠️ Password changes take effect immediately. Keep credentials secure.